Full-Time Assistant Spa Manager
FLOW is a sanctuary tailored for the hectic urbanites and avid travellers on the beautiful Canadian west coast, providing professional and authentic Thai massage in a tranquil and peaceful environment.
Located near River Rock Casino Resort Richmond BC, the Flow Thai Massage & SPA is a high-end Thai massage spa with state of the art facilities. Flow’s market segments include international visitors, casino clients and local consumers. As a member of Flow, you will not only enjoy lucrative income, but also a strong career opportunity.
We are currently looking for an assistant SPA manager to support our management team.
The candidate must familiarize himself/herself with our current treatments and ensures all therapists follow the standard routines. He/she is also responsible to develop new treatments, refine existing routines, manage therapists’ schedule and core duties include managing staff, overseeing facility maintenance, spa bookkeeping and customer service. Staff-related duties could entail hiring and scheduling employees. In addition, Associate spa managers might interact directly with customers to resolve issues and ensure satisfaction with spa services and personnel.
Duties and Responsibilities
Implement the spa’s standard operating procedures
Manage the spa’s appointment, customers and staff with given software/sheets
Handle administrative tasks including but not limited to payroll, scheduling, inventory and sales reporting
Responsible for managing and motivating a team to deliver an exceptional customer experience; leading by example
Manage all scheduling for front desk staff, massage practitioners and estheticians
Oversee training and supervise staff
Order retail and professional product as needed; manage a current inventory on all products
Create and aid in the implementation of sales goals for staff
Fielding client concerns/comments as needed, and assisting with front desk as needed
Maintain communication with staff to ensure the smooth day to day operations of the spa
Other duties as assigned by the spa manager
Post-secondary education is preferred but not required
2 years customer service experience in beauty/spa industry
Management experience is preferred
Proficiency in Microsoft office suite or other basic computer skills preferred
Experience with the POS system is preferred
Must be able to work on weekends and holidays
Must be willing to work evening shifts until 10pm
Job Types: Full-time, Permanent
How to ApplyPlease email your CV to : email@example.com, only qualify candidate will be contacted.
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