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15 Mar 2019

Full-Time echnical Analyst (Office Systems) – Information Technology Department

Vancouver International Airport – Posted by Heather Lamb Anywhere

Job Description

We have a permanent, full-time opportunity for a Technical Analyst (Office Systems) in the Information Technology (IT) Department.  Reporting to the Manager, Technology Services, the successful candidate will perform technical design, support and planned maintenance tasks related to IT systems and services.

Key responsibilities include:

  • Working as part of a team to support the infrastructure, applications, functionality and service delivery for mission-critical airport systems
  • Project management including: gathering technical requirements and providing design inputs for technical and functional components of systems; identifying, estimating work effort and executing technical tasks; and testing, working with business units to implement systems and transitioning systems to operations
  • Preparing technical documentation for support teams and reviewing support documentation for transition
  • Providing technical analysis of incidents and outages, and monitoring trend analysis on system performance, availability and reliability
  • Creating Preventative Maintenance Plans and troubleshooting guides in consultation with suppliers, and creating detailed change requests for fixes and enhancements to assigned systems
  • Providing support to business units, including ongoing guidance regarding best practices for system design and configuration
  • Administering Office 365, System Center Configuration Manager, AirWatch MDM, Microsoft Active Directory, Group Policy Objects, Windows 10, Azure, AWS, VMware, HP SANs, and a variety of desktop and server applications

Key qualifications include:

  • At least five years’ recent, related experience working with, supporting and delivering IT systems in Cisco environments, supplemented by a technical diploma in Computer Information Systems or a related field; or an equivalent combination of education, training and experience
  • Certification(s) preferences: Microsoft MCSE, MCITP and/or MCTS
  • Demonstrated experience with Office 365, System Center Configuration Manager, AirWatch MDM, Microsoft Active Directory, Group Policy Objects, Azure, AWS, and VMware
  • Ability to provide on call support and potential shift/night work
  • Proficiency with Microsoft Office suite, Microsoft Visio, and Microsoft Project
  • Experience with handling support and maintenance of services hosted on the cloud
  • Able and trusted to work unsupervised
  • Able to multitask under tight timelines
  • Comfortable working in a fast-paced environment
  • Able to plan and prioritize tasks efficiently and effectively
  • Able to coordinate and manage projects, including writing technical documentation
  • Solid critical thinking and analytical skills
  • Solid communication (oral and written) and relationship building skills with all levels of an organization, both internally and externally
  • Motivated self-starter and team player
  • Strong leadership and organizational skills
  • Excellent customer service skills
  • Experience managing vendor resources

How to Apply

Apply online at

Job Categories: Engineers, Architects, IT, Natural Science. Job Types: Full-Time.

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